A little about me
I’m Jaroslav — Jaro for short. An enterprise IT leader, team builder, and the person behind Living Knowledge.
For more than 20 years, I’ve been leading IT operations for some of the world’s largest Fortune companies, helping them run, stabilize, and transform mission-critical SAP environments.
My work sits at the intersection of IT Service Management, SAP consulting, multi-cloud hosting, automation, and data-driven operations — with the same objective: making complex enterprise technology more reliable, efficient, and easier to evolve.
I’ve built and led high-performing teams, driven large-scale transformation initiatives, and worked directly with senior executives and board-level stakeholders. That means bringing strategy, operational performance, transformation roadmaps, risks, and outcomes into the same conversation. Along the way, I’ve received multiple awards in IT operations.
Outside my professional role, I pursue Living Knowledge through an independent research initiative: exploring how fragmented documentation, operational experience, data, and AI can become continuously evolving knowledge.
The journey so far
November 2020 — Present
Managing IT service organizations to deliver SAP and T&T contractual obligations for key DXC customers.
April 2017 — November 2020
Led a team of more than 30 SAP experts supporting around 17 global customers. Delivered consulting across SAP enterprise products, databases, and enterprise cloud environments, while contributing to the SAP competence center management team.
July 2014 — April 2017
Managed SAP BC service delivery against contracts and SLAs. Worked with customers and account executives on strategy, service reviews, improvements, pre-sales, onboarding, and transition projects.
Led around 30 SAP engineers, with responsibility for recruitment, coaching, career development, resource planning, and team accountability.
September 2010 — June 2014
Led day-to-day operations and development for a team of around 35 SAP certified consultants. Supported transitions, onboarding, escalations, technical planning, and pre-sales opportunities.
July 2007 — August 2010
Led SAP technical projects, customer onboarding, and data center migrations. Established lifecycle management, operating procedures, documentation, and training across SAP systems and databases.
April 2005 — June 2007
Worked in SAP Basis administration and database administration for enterprise business solutions.
Education
Master’s degree · Business Administration and Management
